Online Sales
· Goods once delivered will not be returned.
· Online sales and delivery subject to availability.
· The company reserves the right to cancel an order at any given time.
· When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and does not constitute acceptance of your order.
· Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel and you have already paid for the goods, you will receive a full refund.
· Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team on +254 708-463-628
Delivery
Jowang Accessories promise to do our best to provide you with an efficient and hassle-free delivery process. We have taken and will continue to undertake necessary precautions to ensure your products are delivered to you safely by our third-party delivery partners.
Nairobi & Nairobi Outskirts: 1-2 business days from order confirmation
Up Country: 2-5 business days from order confirmation
*Delivery will only be made after our dispatch team have verified the order with you over the phone
Charges (in KES) are based on the cumulative weight of you order and the delivery location:
|
REGION |
0-5KGS |
EVERY EXTRA KG |
|
Nairobi region |
350 |
20/KG |
|
Kiambu, Machakos, Kajiado (Nairobi metropolitan regions) |
400 |
30/KG |
|
Outside Nairobi (upcountry) |
400 |
40/KG |
Returns
Jowang Accessories will replace your ordered items if:
– The items are proven to be dead on arrival (not working due to factory fault or other)
– There are damages to the item caused by reasons other than mishandling by the final recipient
To request a replacement – kindly call +254 708-463-628 and keep your order details at hand.
In the event of a replacement, Jowang Accessories will bear the delivery cost for the replacement portion. We will need to collect the faulty item(s), inspect the items and advise you accordingly.
If Jowang Accessories is unable to replace an item within 7 business days from your we will refund you the total value paid in full inclusive of all delivery charges and taxes.
Warranty
All our appliances and electronics come with a 1-year warranty from the date of purchase unless otherwise stated. Goods under warranty are subject to terms and conditions which are available on the physical copy inside the box.
Additional Queries
Contact us for web queries on: +254 708-463-628